The University of South Australia is committed to ensuring personal information provided for Medicines Advice Initiative Australia (MAIA) is handled in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
The University of South Australia (‘Us’, ‘We’, ‘Our’) collects information to help us manage and run Medicines Advice Initiative Australia (MAIA).
We collect information in three ways; via the Medicines Advice Initiative Australia (MAIA) website, correspondence you make with us via postal delivery or direct e-mail and via an online survey.
Your personal information that is being collected for use in the program includes:
The program tracks access of the Medicines Advice Initiative Australia (MAIA) website. No attempt is made to identify users or their browsing activities, and no personal information is collected from browsing activities in the website. Types of information we record includes the user’s server address (i.e. the address of the computer from which the website was accessed), the user’s top level domain name (e.g. .com, .gov, .au, etc.), the date and time of the visit to the site, the pages accessed and documents downloaded.
Your subscription to Medicines Advice Initiative Australia (MAIA) materials by e-mail.
Your responses to the survey forms that you complete which have been provided as part of Medicines Advice Initiative Australia (MAIA) in order to issue you with Continuing Professional Development (CPD) credits.
Your personal information is being collected to enable us to develop and deliver you with personalised, effective health and wellbeing information, resources, advice and support that is tailored to your personal specific health care needs and circumstances and aims to:
Responses to the survey are used to improve our service to you, to gain greater insight into the factors affecting the health care and to understand how different aspects of the program can be modified to improve the service. Survey responses provide valuable information to guide us in future work in this area.
Your answers from the survey will only be used for Continuing Professional Development (CPD) accreditation purposes.
Handling of personal material is guided by University of South Australia’s Privacy Policy (available here: https://www.unisa.edu.au/About-UniSA/Governance-and-management-structure/Privacy/) and consistent with all security standards for the storage and handling of government information and the Privacy Principles.
We will disclose your personal information to either the Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM) only for the purposes of issuing you with Continuing Professional Development (CPD) credits and certificates, this will include your contact information (name and email address), practitioner number and case study feedback.
Your personal information is stored securely (within Australia) with restricted access to the information to the people who require access to perform their duties. Data are stored on behalf of the University of South Australia by Qualtrics XM, complying with ISO 27001 information security, cybersecurity and privacy protection standards.
By providing your personal information to us by answering survey forms, you consent to us collecting and handling your personal information in accordance with this privacy collection notice. Participation is voluntary, and you are free to withdraw at any time.
This policy details the standards, rights, and obligations for how we handle and maintain your personal information that Medicines Advice Initiative Australia (MAIA) collects or guards in accordance with the provisions of the Privacy Act 1988 and the Australian Privacy Principles (APPs). This includes how personal information is collected, stored, used, disclosed, quality assured and secured. This policy is aligned with the University of South Australia (UniSA) Privacy Policy.
In this policy, personal information is defined consistent with the definition in the Privacy Act of 1988 as “information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Whether the information or opinion is true or not; and
Whether the information or opinion is recorded in a material form or not.”
In other words, it is information or opinion that identifies or could reasonably identify an individual. It includes:
Records that contain your name, email address or other details about you;
Text and survey responses.
Types of information we hold
Data collected by Medicines Advice Initiative Australia (MAIA) that we hold include:
Name, email address and practitioner number
Information about health service claims made on your behalf including claims for medicines dispensed, claims for visits to the doctor, claims for pathology tests, claims for diagnostic procedures, claims for hospitalisations, and claims for visits to allied health practitioners, such as the physiotherapist, occupational therapist, psychologist or dentist.
Responses to the survey forms that you complete which have been provided as part of the Medicines Advice Initiative Australia (MAIA) program. These surveys include your name, email address and practitioner number;
Inquiries and general correspondence from members of the public to us; and
Requests for information.
Medicines Advice Initiative Australia (MAIA) does track access of the Medicines Advice Initiative Australia (MAIA) website. Types of information we record includes the user’s server address, the user’s top level domain name (e.g. .com, .gov, .au, etc.), the date and time of the visit to the site, the pages accessed and documents downloaded. This information is used only for statistical analysis and systems administration purposes. No attempt is made to identify users or their browsing activities and no personal information is recorded from those activities. The Medicines Advice Initiative Australia (MAIA) website uses Google Analytics, which is a web analytics service provided by Google Inc. Google Analytics uses ‘cookies’ to help analyse how users use this site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers either in Australia or overseas. By using the Medicines Advice Initiative Australia (MAIA) website, you consent to Google processing data about you in the manner and for the purposes set out above.
Medicines Advice Initiative Australia (MAIA) discloses personal information to achieve the primary aim of the program, which is to improve health care and outcomes of the general population. We will only provide your survey input details to the relevant agencies or governing bodies for issuing Continuing Professional Development (CPD) credits and certificates.
Data from the surveys are securely stored in Australia through Qualtrics XM on behalf of University of South Australia, complying with ISO 27001 information security, cybersecurity and privacy protection standards. See https://i.unisa.edu.au/askresearch/tools-services/redcap-vs-qualtrics/ for further details.
Multiple firewalls restrict outside, unauthorised access to the University of South Australia’s IT network. Data can only be accessed through the Qualtrics XM portal by defined staff members using multi-factor authentication. Access logs identify users to the portal and all computers.
We take seriously and deal promptly with any unauthorised access to, disclosure of, or loss of personal information (data breach). Examples of data breaches include unauthorized access to your documents or hacks to a database containing personal information.
If a data breach occurs, such as if personal information that we hold is subject to unauthorised access, use or disclosure, we will respond in line with the Office of the Australian Information Commissioner’s Data breach preparation and response: A guide to managing data breaches in accordance with the Privacy Act 1988 (Cth). We will aim to provide timely advice to you and limit any negative consequences.
Our notification to you will be sent as soon as practicable and will contain:
If you believe that Medicines Advice Initiative Australia (MAIA) has breached the Privacy Act, the Code or otherwise mishandled your personal information, you can contact us using the contact details set out below.
Each complaint will be dealt with on a case-by-case basis. All complaints will be investigated by us in and you will be advised of the outcome.
All privacy complaints are taken seriously. You should not be victimised or suffer negative treatment if you make a complaint.
If you believe that we have breached the APPs or mishandled your personal information, you should take the following steps:
Contact us: in the first instance, any privacy concern or complaint should be reported directly to Medicines Advice Initiative Australia (MAIA). This can be done using the contact details set out at the end of this document.
Submit your concern or complaint in writing: in order to be able to fully investigate your complaint, we would prefer that you make your complaint in writing using the contact details set out at the end of this document. The complaint should include information about the claimed privacy breach and your contact details. Please note that if you do not provide sufficient information or if you submit an anonymous complaint, we may not be able to fully investigate and respond to your complaint.
We will acknowledge your concern or complaint upon receipt within a reasonable time frame. This may involve email or telephone correspondence with you. We will also provide you with updates as to our investigation into your privacy complaint, if you provide your contact details. We will try to respond to your privacy concern or complaint as soon as practicable.
We will use the information from your complaint to investigate and seek to resolve the issues you have raised. This may include speaking to third parties where relevant.
You are able to access your personal information collected by MAIA. You have a right under the privacy act to request corrections to any personal information we hold about you. We can be reached at:
medicines.advice@unisa.edu.au
University of South Australia Privacy Policy
https://www.unisa.edu.au/About-UniSA/Governance-and-management-structure/Privacy/